When you book online or via phone with adrenalinemotorsports.org, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

​

Booking Terms & Conditions

• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing

• Adrenalinemotorsports.org will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

• All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.

• Adrenalinemotorsports.org or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

• We cannot guarantee any firm times when accepting your booking.

• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type

• We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.

• Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.

• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

• All vehicles are cleaned at the customers own risk

• All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of adrenalinemotorsports.org. Adrenalinemotorsports.org reserves the right to refuse service to anyone.

• Adrenalinemotorsports.org reserves the right to refuse or deny customer demands above and beyond the booked detailing

• Adrenalinemotorsports.org will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

​

Pricing Terms & Conditions​

•  Adrenalinemotorsports.orgreserve the right to charge an hourly rate of $75 (or proportion thereof) for any work that is not within the boundaries of the booking

• Our prices are based on detailing type, location, type of car and condition of the vehicle and will be advertised as a Labor Total price.

• Adrenalinemotorsports.org reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.

• Adrenalinemotorsports.org reserves the right to amend any price during the detailing should it differ from the original estimate

• Adrenalinemotorsports.org reserves the right to charge a $20 minimum for drop-off/ pickup fee of customer or vehicle

​

Communications

• Adrenalinemotorsports.org will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Adrenalinemotorsports.org is not responsible for any of these potential costs.

• Adrenalinemotorsports.org may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.

• All inbound and outbound customer service calls may be recorded for quality assurance.

​

Our Service Terms & Conditions

• We may ask you where you heard about adrenalinemotorsports.org in order to gauge our marketing strategies

• We may conduct customer satisfaction surveys

​

Cancellation Terms & Conditions​​​

• Adrenalinemotorsports.org reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

• Adrenalinemotorsports.org reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.

​

Service Guarantee

• If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service.

• Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from adrenalinemotorsports.org voids our Service Guarantee. Redos will not be made after any unauthorized cleaning or repairs.

• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.

• Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

• Only services included in your order and additional services authorized by adrenalinemotorsports.org are covered under our service guarantee. Any services not authorized by adrenalinemotorsports.org are at customer's own risk.

• Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of adrenalinemotorsports.org

• Any claims must be filed within 48 hours of the completion of the service by emailing (adrenalinemotorsportsauto@gmail.com). Pictures of the unsatisfactory portion of the service must be emailed to adrenalinemotorsportsauto@gmail.com within 24 hours of the claim being made.

• Adrenalinemotorsports.org reserves the rights to give no refunds